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Results

Digital Maturity scores compared

Sign up to Digital Maturity to complete the assessment and compare your results to those of others..

In the meantime, below you can view benchmark scores over time for the thousands of others who have taken part so far.

Benchmark results

People around the world have taken the Digital Maturity Assessment thousands of times. Benchmark scores are the average of 937 verified results from non-profit organisations.

So far in 2024, the overall result for all organisations, across all competencies, on a scale of 1-5, is 2.6 .

Maturity area

This spidergram shows average results for all organisations across the four areas of digital maturity in the framework. Clicking on the items in the key at the top of the radar graph will show or hide that data.

Spread of results over time

This graph shows the spread of results for for each competency over different years. The larger the bubble, the more people selected that score. Hover over each circle to see exactly how many people chose a particular score. Click the years at the top of the graph to show and hide the data.

Attitudes and foundations

These competencies are foundational. As they underpin other competencies, it’s hard to achieve digital maturity without them.

This graph shows overall results for this digital maturity area. Below are the results for individual competencies in this area.

Culture

Seeing digital maturity as not just tech-based, but as a part of our foundational ways of working.

Leadership

Having staff who are positioned and equipped to create and execute digital strategy.

Budget

Investing in digital technology, skills, people and products.

Innovation

Using digital to do things in new, different, better ways.

People, skills and processes

Digital is as much about people as it’s about technology.

This graph shows overall results for this digital maturity area. Below are the results for individual competencies in this area.

Capacity

Having the skills, knowledge and experience to manage digital operations effectively.

Recruitment

Developing digital capacity by hiring people with relevant digital capabilities and behaviours.

Learning

Making quality digital training available for staff, managers and board members.

Project management

Using digital tools and techniques to get things done on time and on budget.

Systems and information

Efficient and effective tech, data and information are crucial elements of digital maturity.

This graph shows overall results for this digital maturity area. Below are the results for individual competencies in this area.

Technology

Selecting, developing and maintaining the best tools and systems for the job.

Data

Collecting, storing and managing information in a responsible and respectful way.

Reporting

Deciding what to measure and how, and making sense of and sharing the data.

Insight

Developing an understanding of our supporters, members, users and/or beneficiaries.

Outputs and experiences

Internally and externally, the outputs and the user experiences have a crucial effect on digital maturity.

This graph shows overall results for this digital maturity area. Below are the results for individual competencies in this area.

Communications

Being creative, consistent and coherent across digital channels and touch points.

Collaboration

Working together across teams to create joined up user experiences.

Optimisation

Responding and adapting appropriately to insights and data in real time.

Internal systems

Having digital tools and processes that enable staff to do their jobs efficiently and effectively.

Service delivery

Providing responsive online services for reach and efficiency