Learning and development is essential for an organisation to become digitally mature. 

Digital skills and behaviours required for different roles need to be identified. Digital learning is needed at all levels. A digital training programme should cover staff, managers and members of the board. 

Often, digital leads in organisations are not adequately developed. It’s essential to invest in developing digital experts into digital leaders. The development of digital leaders will help guide the organisation towards digital maturity.

Things to think about

  • Is there a budget for digital training which can be used by anyone in the organisation?
  • Are there regular occasions when people can learn about digital trends?
  • Is your HR or learning team developing a programme to build digital skills?

Learning: five levels of maturity

1. Skill-sharing

Digital experts teach others on an ad-hoc basis. The training budget is very small.

2. Building literacy

There’s a small budget for basic digital skills in digital expert roles.

3. Centralised

Organisation-wide training is normalising digital skills.

4. Multi-layered

Digital upskilling is a priority for all. Teams understand their role in the digital change.

5. Cultural

Learning function leads on the development of digital skills and behaviours at all levels of the organisation.

Average score

Overall, for this competency, organisations average out at level 2.3.

Scores by year

These graphs show the average scores for this competency over the last few years, expressed as a percentage.

  • 2020 48% 48%
  • 2019 50% 50%
  • 2018 48% 48%
  • 2017 36% 36%
  • 2016 30% 30%