2020: The year in review

Summary and analysis from a year of Digital Maturity

Overall results

Average overall results across all the year’s data.

Overall digital maturity

The average digital maturity results of all tests taken in 2020.

%

2020 compared to past years

These graphs compare the average overall digital maturity results in 2020 with previous years.

  • 2020 56% 56%
  • 2019 55% 55%
  • 2018 54% 54%
  • 2017 49% 49%
  • 2016 45% 45%

Results by competency

Average results across the year by competency, compared to historical data.

Culture

Comparing the average digital maturity results in 2020 for the culture competency with previous years.

  • 2020 62% 62%
  • 2016-2019 average 60% 60%

Leadership

Comparing the average digital maturity results in 2020 for the leadership competency with previous years.

  • 2020 60% 60%
  • 2016-2019 average 60% 60%

Budget

Comparing the average digital maturity results in 2020 for the budget competency with previous years.

  • 2020 62% 62%
  • 2016-2019 average 60% 60%

Innovation

Comparing the average digital maturity results in 2020 for the innovation competency with previous years.

  • 2020 58% 58%
  • 2016-2019 average 60% 60%

Capacity

Comparing the average digital maturity results in 2020 for the capacity competency with previous years.

  • 2020 60% 60%
  • 2016-2019 average 60% 60%

Recruitment

Comparing the average digital maturity results in 2020 for the recruitment competency with previous years.

  • 2020 54% 54%
  • 2016-2019 average 40% 40%

Learning

Comparing the average digital maturity results in 2020 for the learning competency with previous years.

  • 2020 48% 48%
  • 2016-2019 average 40% 40%

Project management

Comparing the average digital maturity results in 2020 for the project management competency with previous years.

  • 2020 56% 56%
  • 2016-2019 average 60% 60%

Technology

Comparing the average digital maturity results in 2020 for the technology competency with previous years.

  • 2020 62% 62%
  • 2016-2019 average 60% 60%

Data

Comparing the average digital maturity results in 2020 for the data competency with previous years.

  • 2020 52% 52%
  • 2016-2019 average 60% 60%

Reporting

Comparing the average digital maturity results in 2020 for the reporting competency with previous years.

  • 2020 52% 52%
  • 2016-2019 average 40% 40%

Insight

Comparing the average digital maturity results in 2020 for the insight competency with previous years.

  • 2020 48% 48%
  • 2016-2019 average 40% 40%

Communications

Comparing the average digital maturity results in 2020 for the communications competency with previous years.

  • 2020 58% 58%
  • 2016-2019 average 40% 40%

Service delivery

Comparing the average digital maturity results in 2020 for the service delivery competency with previous years.

  • 2020 54% 54%
  • 2016-2019 average 40% 40%

Internal systems

Comparing the average digital maturity results in 2020 for the internal systems competency with previous years.

  • 2020 58% 58%
  • 2016-2019 average 60% 60%

Results by area

Average results across the year by area, compared to historical data.

Attitudes and foundations

These graphs show the average attitudes and foundations results.

  • 2020 60% 60%
  • 2019 59% 59%
  • 2018 58% 58%
  • 2017 54% 54%
  • 2016 48% 48%

People, skills and processes

These graphs show the average people, skills and processes results.

  • 2020 55% 55%
  • 2019 53% 53%
  • 2018 52% 52%
  • 2017 45% 45%
  • 2016 37% 37%

Systems and information

These graphs show the average systems and information results.

  • 2020 54% 54%
  • 2019 53% 53%
  • 2018 52% 52%
  • 2017 50% 50%
  • 2016 47% 47%

Outputs and experiences

These graphs show the average outputs and experiences results.

  • 2020 57% 57%
  • 2019 54% 54%
  • 2018 51% 51%
  • 2017 45% 45%
  • 2016 44% 44%