2020: The year in review

Summary and analysis from a year of Digital Maturity

Overall results

Average overall results across all the year’s data.

Overall digital maturity

The average digital maturity results of all tests taken in 2020.

%

2020 compared to past years

These graphs compare the average overall digital maturity results in 2020 with previous years.

2020 56% 56%
2019 54% 54%
2018 54% 54%
2017 49% 49%
2016 45% 45%

Results by competency

Average results across the year by competency, compared to historical data.

Culture

Comparing the average digital maturity results in 2020 for the culture competency with previous years.

2020 60% 60%
2016-2019 average 60% 60%

Leadership

Comparing the average digital maturity results in 2020 for the leadership competency with previous years.

2020 60% 60%
2016-2019 average 60% 60%

Budget

Comparing the average digital maturity results in 2020 for the budget competency with previous years.

2020 60% 60%
2016-2019 average 60% 60%

Innovation

Comparing the average digital maturity results in 2020 for the innovation competency with previous years.

2020 58% 58%
2016-2019 average 60% 60%

Capacity

Comparing the average digital maturity results in 2020 for the capacity competency with previous years.

2020 58% 58%
2016-2019 average 60% 60%

Recruitment

Comparing the average digital maturity results in 2020 for the recruitment competency with previous years.

2020 54% 54%
2016-2019 average 40% 40%

Learning

Comparing the average digital maturity results in 2020 for the learning competency with previous years.

2020 48% 48%
2016-2019 average 40% 40%

Project management

Comparing the average digital maturity results in 2020 for the project management competency with previous years.

2020 56% 56%
2016-2019 average 60% 60%

Technology

Comparing the average digital maturity results in 2020 for the technology competency with previous years.

2020 62% 62%
2016-2019 average 60% 60%

Data

Comparing the average digital maturity results in 2020 for the data competency with previous years.

2020 52% 52%
2016-2019 average 60% 60%

Reporting

Comparing the average digital maturity results in 2020 for the reporting competency with previous years.

2020 52% 52%
2016-2019 average 40% 40%

Insight

Comparing the average digital maturity results in 2020 for the insight competency with previous years.

2020 48% 48%
2016-2019 average 40% 40%

Communications

Comparing the average digital maturity results in 2020 for the communications competency with previous years.

2020 58% 58%
2016-2019 average 40% 40%

Service delivery

Comparing the average digital maturity results in 2020 for the service delivery competency with previous years.

2020 54% 54%
2016-2019 average 40% 40%

Internal systems

Comparing the average digital maturity results in 2020 for the internal systems competency with previous years.

2020 58% 58%
2016-2019 average 60% 60%

Results by area

Average results across the year by area, compared to historical data.

Attitudes and foundations

These graphs show the average attitudes and foundations results.

2020 59% 59%
2019 59% 59%
2018 58% 58%
2017 54% 54%
2016 49% 49%

People, skills and processes

These graphs show the average people, skills and processes results.

2020 54% 54%
2019 52% 52%
2018 52% 52%
2017 45% 45%
2016 37% 37%

Systems and information

These graphs show the average systems and information results.

2020 53% 53%
2019 52% 52%
2018 52% 52%
2017 50% 50%
2016 46% 46%

Outputs and experiences

These graphs show the average outputs and experiences results.

2020 57% 57%
2019 53% 53%
2018 51% 51%
2017 45% 45%
2016 45% 45%